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Help center

Help and contact

Start with a two-minute check. If it does not help, contact the developer and attach a safe diagnostic log.

Two-minute check

  1. Click Update yt-dlp, then search for the video again.
  2. Check that the source video opens in a normal browser.
  3. If the site asks you to sign in, select browser cookies and fully close that browser before retrying.
  4. For a regional restriction, use your VPN or configure a proxy.
  5. Check free disk space and write access to the destination folder.

See the dedicated YouTube, VK and Rutube guides for platform-specific details.

Prepare a useful log

Open Vidak settings → Show logs → Open logs folder. Tell us:

  • your Vidak and Windows versions;
  • the platform and type of URL;
  • the exact error text;
  • whether every video fails or only one;
  • what you have already tried.
Never send cookies.txt, a browser profile, passwords, downloaded media or a private URL when an error description is enough. Review logs and redact personal paths if needed.

Contact

Email: hello@artovo.com
Telegram: @artovo_com

Vidak is an independent ARTOVO project and is not an official YouTube, VK, Rutube or Vimeo app.